Thinking about starting a new type of conversation with your customers?
We help businesses create a conversation with their clients by developing, planning and implementing Facebook Messenger Bots.
Facebook Messenger Bots open up a conversation through automated actions that can help replace much of the initial conversation that businesses have with their customers.
Messenger Bots do not replace but human beings, but merely make their job easier to help future conversions take place.
Messenger Bots start the conversation, Humans finish it
They work by providing a customer a set amount of options that help solve the majority of customer enquiries. Based on their answers through manual replies or multiple choice buttons, they’re sent on a journey to help gather data from them to allow businesses to answer their query.
Throughout the messages that the customer receives, you can include a range of media options to help keep them engaged and tell your business’ story in the light that gets a reaction. Types of media that can be sent in messages include:
- Phone Numbers
- Maps & Directions
Messenger Bots also link to thousands of third-party apps through a Zapier integration, allowing you to send information directly to programs and apps that you use in your business such as:
- Email marketing providers
- CRM systems
- Customer Support Systems
- E-commerce Stores
- Call tracking systems
- Human Resources & Management Tools
- Project Management Systems & Tools
- Social Media Channels
- + Many more