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Thinking about starting a new type of conversation with your customers?

We help businesses create a conversation with their clients by developing, planning and implementing Facebook Messenger Bots.

Facebook Messenger Bots open up a conversation through automated actions that can help replace much of the initial conversation that businesses have with their customers.

Messenger Bots do not replace but human beings, but merely make their job easier to help future conversions take place.

Messenger Bots start the conversation, Humans finish it

They work by providing a customer a set amount of options that help solve the majority of customer enquiries. Based on their answers through manual replies or multiple choice buttons, they’re sent on a journey to help gather data from them to allow businesses to answer their query.

Throughout the messages that the customer receives, you can include a range of media options to help keep them engaged and tell your business’ story in the light that gets a reaction. Types of media that can be sent in messages include:

  1. Video
  2. Audio
  3. Images
  4. Links
  5. Phone Numbers
  6. Maps & Directions

Messenger Bots also link to thousands of third-party apps through a Zapier integration, allowing you to send information directly to programs and apps that you use in your business such as:

  1. Email marketing providers
  2. CRM systems
  3. Google
  4. Customer Support Systems
  5. E-commerce Stores
  6. Call tracking systems
  7. Human Resources & Management Tools
  8. Project Management Systems & Tools
  9. Social Media Channels
  10. + Many more

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Fundamentals Bot Build – $497

  1. 100% Custom built bot flow – Mapped out to your specific needs and approval.
  2. Scriptwriting – We include copy for your script, with your input, and how your bot will interact with your audience. (through video – emojis – photos)
  3. Bot personality! – We can give your bot some sass and a good sense of humour or keep it on the straight & narrow. Whatever works for your business and your brand, we help bring to life.
  4. Artificial Intelligent Business – We create artificial intelligence to answer some of the most commonly asked questions by customers.
  5. Easy Accessible – Main Menu that allows your audience to navigate the bot to frequent options. It’s a persistent menu that is always available to the user.

Transitional Bot Build – $897

Everything included in the Fundamentals Bot Build package, plus:

  1. Zapier Integration – Allowing you to send or receive data from over 1,000 programs and apps to your bot. We include one ‘Zap’ such as collecting email addresses or sending data to booking and sales systems.
  2. Website Integration – This allows you to continue to use your current website and funnel your visitors into your Messenger bot to help with customer service, sales, FAQ, estimates, and appointment scheduling.
  3. Multiply Subscribers – We setup Manychat Growth Tools (limited to 3) to grow your subscriber base by implementing your bot around the web and make it easy for customers to access you and use it any time.

Advanced Bot Build – $1,297

Everything in the Fundamentals & Transitional Bot Building Packages, plus:

  1. Advanced Integration – We get all techy with your Zapier integration, allowing you to send advanced sequences of data allowing users to purchase and convert directly within Messenger.
  2. Unlimited Growth Tools  – We setup unlimited Manychat Growth Tools to grow your subscriber base by implementing your bot around the web and make it easy for customers to access you and use it anytime.

Post Bot Management Package – $297/mth

  1. We take care of changes and updates to your bot so the information is always up to date.
  2. Basic Broadcasts that help retarget current Messenger Bot subscribers to get more sales from your audience.   These timely messages are specific to your audience and are similar to an ‘email blast’ but the open rates at generally over 90% and the action-take rates are phenomenal.
  3. You will receive detailed monthly reporting on your bot performance, which flows are working and advice on any adjustments to your bot strategy.

FREQUENTLY ASKED BOT QUESTIONS

Where does a Facebook Chatbot take place?

Facebook Chatbots are integrated within the “Messages” of your page. This means your bot is allowed (or not) to interact and answer people that contact you through the private “Messages” feature of your Facebook Page, or directly through the Messenger App. You can view all the conversations directly in your Facebook account. This also means that no one needs to download an app and messages are directly sent as notifications to your users.

How much does Manychat cost?

A Manychat Pro subscription that offers many of the advanced features listed, is $10USD per month. You will be required to have a Pro subscription to utilise the best that Messenger Bots have to offer.

Do I have to pay for Zapier?

Only if you’re integrating with a third-party application and need to send information away from Messenger. Depending on the app in Zapier, you may require a pro subscription that starts at $20USD per month.

What Messenger Bot building program do you use?

We use Manychat. We’ve tried other programs but Manychat has the most user friendly program that includes advanced features at a reasonable price. The infrastructure they have and have planned to put in place is one of the reasons we’re future proofing businesses by choosing to use Manychat.